Talk to someone in Sheffield.
A real team of people, in one building, Monday to Friday. Most messages get an answer the same working day and all of them within 24 hours.
However you prefer.
9 President Way, Sheffield S4 7UR
Returns come back here, which is why refunds are quick.
Send us a message.
Order number if you have one, and as much detail as you can. It saves a round trip.
Quick answers.
The six things people ask most. If yours is not here, the form above reaches the same desk.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive a notification with tracking details once your order is shipped.
Average shipping times are 4 to 5 business days. Delays caused by factors such as weather, holidays, or natural disasters may occasionally occur. While we strive for timely delivery, shipping timelines are ultimately the responsibility of the courier service.
You can cancel your order directly from the confirmation email within one hour. Look for the “Change Your Mind?” section. If more than an hour has passed, email us at contact@flarezon.com, and we’ll assist you.
We’re sorry to hear you’re not satisfied! Please contact us at contact@flarezon.com with your order details, and our customer care team will guide you through the return or exchange process. Refer to our Refund Policy for more details.
If you receive a different product than the one you ordered, we sincerely apologize! Contact us at contact@flarezon.com, and we’ll ensure you receive the correct item promptly.