Effective Date: 03-11-2023
Below, you’ll find answers to our most frequently asked questions about returns and refunds. If you need further assistance, feel free to contact us at contact@flarezon.com.
How do I make a return or an exchange?
We’re sorry you didn’t love your Flarezon items. Please email us at contact@flarezon.com with your order number, and our dedicated customer service team will guide you through the process.
Do you accept returns?
Yes, we accept returns for items that meet the following conditions:
- Returned within 31 days of delivery.
- Items are in good condition, with original packaging and tags.
Return Process
How can I return a product?
You can return items via mail, and we’ll provide a free return label for your convenience.
How do I get the return label?
The return label will be included in the original packaging. If it’s missing, email us at contact@flarezon.com, and we’ll send one.
What are the costs involved?
- Client remorse: Free of charge.
- Return shipping: Completely free.
- Restocking fees: None.
Refunds & Processing Time
How long does it take to process a return?
Once we receive and inspect your return, we’ll notify you about approval. Approved refunds will be processed to your original payment method within 7 business days.
What happens if I receive the wrong product?
If you received a different product than what you ordered, email us at contact@flarezon.com, and we’ll make it right.
Packing Instructions for Returns
- Securely pack items to prevent damage during shipping.
- Attach the provided shipping label to the package. Ensure the label covers any previous address or barcode.
- Include your contact details (phone and email) in the package.
Ship the package from your nearest post office or shipping carrier.
Additional Notes
- If your order was not purchased through www.flarezon.com, the return policy of the store where it was purchased will apply.
- For defective or damaged products, please contact contact@flarezon.com before initiating a return.
Why Shop with Flarezon?
- Free Shipping: On all orders above a certain amount.
- Hassle-Free Returns: 31-day money-back guarantee.
We are committed to ensuring your satisfaction!