FAQ's
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your order is shipped, you’ll receive a confirmation email with a tracking link. Use this link to monitor your shipment in real-time.
At this time, we only ship to United Kingdom. Check our shipping policy for a full list of destinations.
For more information, please refer to our Shipping Policy.
We offer free shipping on all orders! There are no additional charges for standard delivery.
For more information, please refer to our Shipping Policy.
Yes, if your order hasn’t shipped yet. Contact us at contact@flarezon.com as soon as possible to update your address.
For more information, please refer to our Shipping Policy.
Orders are processed and shipped only on business days, excluding weekends and holidays.
For more information, please refer to our Shipping Policy.
If your order experiences delays due to unforeseen circumstances, we’ll keep you informed and work with the courier to resolve the issue promptly.
For more information, please refer to our Shipping Policy.
If you need to swap an item
Returns and Exchanges
We offer a 31-day return policy. If you’re unsatisfied with your product, contact us within 31 days of delivery to initiate the return process.
For more information, please refer to our Returns and Refund Policy.
- Change of Mind:
Items must be unused, undamaged, and in their original packaging. Return shipping costs are the customer’s responsibility. - Defective Products:
If you receive a defective product, contact us immediately. We will cover the return shipping cost and provide a replacement or full refund. - Damaged Products:
If a product arrives damaged, please notify us and include photos of the damage. If approved, return shipping costs will be covered by Flarezon Ltd. - Incorrect Item Received:
If you receive an incorrect product, contact us immediately. We will cover the return shipping cost and send the correct item. - Lost Products:
If your product does not arrive, please contact us to initiate an investigation with the carrier. If the item is confirmed lost, we will provide a full refund or replacement.
For more information, please refer to our Returns and Refund Policy.
Contact us at contact@flarezon.com with your order number and reason for the return. We’ll guide you through the process.
For more information, please refer to our Returns and Refund Policy.
We offer free returns for defective or incorrect items. Contact us at contact@flarezon.com with your order number and reason for the return.
For more information, please refer to our Returns and Refund Policy.
Refunds are typically processed within 7 business days after we receive the returned item.
For more information, please refer to our Returns and Refund Policy.