FAQ's
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your order is shipped, you’ll receive a confirmation email with a tracking link. Use this link to monitor your shipment in real-time.
At this time, we only ship to selected countries. Check our shipping policy for a full list of destinations.
We offer free shipping on all orders! There are no additional charges for standard delivery.
Yes, if your order hasn’t shipped yet. Contact us at contact@flarezon.com as soon as possible to update your address.
Orders are processed and shipped only on business days, excluding weekends and holidays.
If your order experiences delays due to unforeseen circumstances, we’ll keep you informed and work with the courier to resolve the issue promptly.
If you need to swap an item
Returns and Exchanges
We offer a 31-day return policy. If you’re unsatisfied with your product, contact us within 31 days of delivery to initiate the return process.
Personalized or custom-made items cannot be returned unless they are defective or damaged.
Contact us at contact@flarezon.com with your order number and reason for the return. We’ll guide you through the process.
We offer free returns for defective or incorrect items. For other reasons, return shipping costs may apply.
Refunds are typically processed within 5–7 business days after we receive the returned item.