Get Help Fast - 24 Hour Response
Questions about products, orders, or returns? Our Sheffield team is here Mon-Fri, 10am-6pm GMT
Quick Answers
Find instant answers to common questions
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive a notification with tracking details once your order is shipped.
Average shipping times are 4 to 5 business days. Delays caused by factors such as weather, holidays, or natural disasters may occasionally occur. While we strive for timely delivery, shipping timelines are ultimately the responsibility of the courier service.
You can cancel your order directly from the confirmation email within one hour. Look for the “Change Your Mind?” section. If more than an hour has passed, email us at contact@flarezon.com, and we’ll assist you.
We’re sorry to hear you’re not satisfied! Please contact us at contact@flarezon.com with your order details, and our customer care team will guide you through the return or exchange process. Refer to our Refund Policy for more details.
If you receive a different product than the one you ordered, we sincerely apologize! Contact us at contact@flarezon.com, and we’ll ensure you receive the correct item promptly.
We’re here to help! If you have any other questions, feel free to reach out at contact@flarezon.com, and our team will assist you.
Send Us a Message
Fill out the form below and we'll get back to you
Our incredible team are here for you
Based in Sheffield, delivering excellence across the UK
Fast & Free UK Delivery
Every order dispatched within 24-48 hours from our Sheffield warehouse with FREE tracked delivery across the UK.
UK-Based Customer Care
Our Sheffield support team responds within 24 hours. Real people, real help—no scripts, no bots.
Quality You Can Trust
Every LED mirror and wall light is tested before dispatch. If it doesn’t meet our standards, it doesn’t ship.
Sheffield Warehouse Hub
Our organized UK warehouse means faster processing, accurate packing, and same-day dispatch for orders placed before 2pm.
12,000+
98.4%
500+
24H
Ready to Transform Your Space?
Join 12,000+ customers who’ve upgraded their lighting with Flarezon.
FREE UK delivery • 31-day returns • 24-hour support
